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FAQs

You can find answers to Order & Return, Shipping & Delivery, Payment and other helps here.

Shipping costs are calculated based on your postal code and the quantity of your order. Please enter your details at checkout to view the shipping charges.

Our standard shipping lead time is 3 to 7 business days.

Unfortunately, we do not offer expedited shipping at this time.

Free samples are available for a $10 shipping rate per color. If you place an order, the cost of the samples will be deducted from your total purchase amount.

For information on returns, please refer to our Return/Refund Policy.

When planning your flooring project, adding a 5-10% buffer to your material order is always advisable. This extra amount accounts for any cuts, corners, or potential waste that may arise during installation. Additionally, having this surplus ensures you have matching materials available for any future repairs or replacements, maintaining the consistency and appearance of your floor over time. Planning ahead with this buffer will save you time and effort.

Please note that only whole numbers can be recognized in the "Enter SqFt Needed" field on the flooring product pages at longtermhouse.com. If you enter a non-integer value, such as 15.3 sqft, it will automatically be rounded up and calculated as 16 sqft.

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